[{"title":"What are PACK Rewards? ","content":"

PACK Rewards are exclusive discounts earned by active PACK members as a thank-you for supporting BLKOUT.

When you have an active PACK membership, you earn reward points on eligible purchases. Those points can be redeemed for discounts on future orders—the more you support the game, the more you save.

"},{"title":"Who can earn PACK Rewards?","content":"

Only customers with an active PACK membership are eligible to earn and redeem PACK Rewards.

If you’re browsing this page and don’t see points earning on your account, it simply means you’re not currently an active PACK member.

"},{"title":"How do I earn points?","content":"

Active PACK members earn points automatically on eligible purchases and directly from PACK subscriptions. Points are awarded after an order is completed and fulfilled.

"},{"title":"How do I redeem my points?","content":"

Under *Ways to Redeem* above, you can redeem points for discounts at checkout on future BLKOUT orders. Here, you'll find a list of all the rewards we offer. If you have sufficient points, you can redeem them for a reward.

"},{"title":"What happens if I cancel PACK?","content":"

If your PACK membership is paused or cancelled: you stop earning new points, your existing point balance is saved, points become usable again immediately if you rejoin PACK.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"}]

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